The Money-back guarantee claims must be received within 30 days from the initial date of order. You can process the MBG via the Control Panel or the customer support.

The HOSTXLS Money-back guarantee applies to MyWebsite, Hosting, Server, Mail and eShop packages and is limited to the refund of setup fee and monthly fee of the first billing cycle.

It does not apply to new orders of domain packages and SSL certificates, new orders of additional domains and additional features added by You, server usage fees and Search Engine Marketing set up fees.

Be advised, Cloud Servers and Bare Metal Servers are excluded from the MBG as these contracts are not paid upfront, but rather, based on usage.